- Can I buy a new bike without or with only some of the components?
- What payment options do I have for my bike?
- How long does it take to get my bike?
- Can I make special requests when ordering?
- Do I need to send back my whole bike if just one part (suspension fork, shocks, brake system, etc.) is defective?
Self Service & Support
Do you have an urgent service issue? Then you will find information on how to use our self service and support offers here.MORE
All information needed for you to configure and order your dream bike in a relaxed way and with a good feeling.MORE
Here you will find everything you need to know about payment and our bike leasing and financing options.MORE
Delivery & Pickup
Your bike can be shipped or collected in person. You will find all the important details in this category.MORE
Would you like to test ride one of our bikes? Here you can find out more about all of our available options.MORE
Bike Models & Buying Advice
Here you will find useful answers and buying advice to the essential questions for each of our bike models.MORE
Answers to questions about our apparel lines casual and performance are available here.MORE
Are you interested in our PROPAIN Friends community network? Learn all about the features and benefits here.MORE
Complaints, Warranty & Returns
Is something wrong with your bike? If so, you'll find detailed information on complaints, warranty and returns here.MORE
Here you will find detailed technical information, such as geometry and technical data, on all of our current and older bike models.MORE
Do you have general questions about PROPAIN? Then you will find your answers here.MORE