- If new components have been released after my order has been confirmed, will they be installed on my bike?
- Should I order now or wait for the upcoming model?
- Do your bikes come fitted with any accessories?
Ordering Process & Configurator
- How can I order my bike online?
- Is it possible to order components that are not listed in the configurator?
- Can I buy a new bike without or with only some of the components?
Production- & Delivery Times
- How long does it take to get my bike?
- Why are delivery times longer than usual at the moment?
- What parts are delaying my current order?
- How soon can I order a colour or size that is out of stock?
- I am waiting for my bike because components are missing due to delays. Will I be able to receive my bike earlier if I choose other components?
- How do I know when a certain bike will be back in stock?
Taxes, Customs & Export
- If I'm ordering from outside the EU, what do I need to know and how do I get the VAT back?
- What do I need to know with regard to UK customs duties and import sales tax?