Complaints, Warranty & Returns
- I'd like to make a claim regarding a defective component. Who do I contact?
- How do I file a complaint with PROPAIN?
- How long is my frame under warranty?
- How long are add-ons like suspension forks or shocks covered under warranty?
- How long is my paintwork under warranty?
- How can I return my bike when making a warranty, guarantee or a crash replacement claim ?
- Can you provide me with a box to return my bike?
- Do I need to be aware of anything specific when shipping e-bikes?