Complaints, Warranty & Returns

    Complaints

    1. I'd like to make a claim regarding a defective component. Who do I contact?
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    Warranty

    1. How long is the warranty on the frame?
    2. How long is the warranty on components such as suspension forks or shocks?
    3. How long is the warranty on the paintwork?
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    Returns

    1. How can I return my bike when making a warranty, guarantee or a crash replacement claim ?
    2. Can you provide me with a box to return my bike?
    3. Do I need to be aware of anything specific when shipping e-bikes?
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    PROPAIN Crash Replacement

    1. PROPAIN Crash Replacement
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