Order

    General

    1. If new components have been released since my order confirmation, will the new model be installed directly?
    2. Should I order now or wait for the new model year?
    3. What accessories are your bikes delivered with?
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    Order Process and Configurator

    1. How can I order my bike online?
    2. Can I also order components that are not listed in the configurator?
    3. Can I also buy a new bike partially without components?
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    Production & Delivery Times

    1. Are the delivery times stated on the website accurate?
    2. Can you deliver my bike without the missing components?
    3. Can I get my bike earlier if I pay more?
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    Availability

    1. When can I reorder a color or size that is not available?
    2. If parts for the assembly of my bike are currently missing, will my bike arrive sooner if I choose different components?
    3. How do I know when a specific bike will be available again?
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    Taxes, Customs & Export

    1. What do I need to consider when ordering from a non-EU country?
    2. What do I need to know about UK customs and import VAT?
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    Cancellation & Revocation

    1. How long does it take to get my money back after cancellation?
    2. I have already paid and would like to make a change to my configuration now, is that possible?
    3. How can I cancel my order with PROPAIN?
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