Please pack the bike exactly as you received it in the original box. If you do not have a shipping box available, you can purchase new shipping materials from us to send your bike safely. For further questions, please contact us via our service form. Our customer service team will then get in touch with you and discuss the next steps.

Since the procedure is the same for all bikes, you can find more information quickly in our Hugene manual starting from page 35.

You can find more detailed information about your bike in our tech archive.