What costs will I incur in the event of a warranty or guarantee claim?

    In the case of a recognized warranty or guarantee claim, you will incur no costs for the affected product itself. The decision regarding repair or replacement lies with the manufacturer.

    Please note, however:

    • Transport, assembly, and subsequent costs are excluded from the warranty and may be incurred by you.
    • Costs related to warranty processing outside the country of purchase may also arise.
    • In the event of damage not covered by the warranty (e.g., accident, fall), a discounted replacement may be offered under a goodwill program (CRP) – without any legal entitlement.