For the quickest processing of your complaint, please initially contact the manufacturer of the affected component directly, if they offer direct handling. If a timely solution is not possible there, you can of course reach out to our Customer Service Team. We will support you remotely and help you get back on your bike as quickly as possible.

Please understand that we take every complaint very seriously, but we may not be able to respond immediately in all cases. In some instances, processing can take up to four working days.

The safest and easiest way is to contact us through our contact form. There you can provide us directly with all the necessary information, allowing us to process your case without further inquiries and with maximum speed. The relevant data is structured in the form, which significantly accelerates the process for both you and us.