If you have discovered a defect in your bike and wish to file a complaint, there are usually several options available.
Since you purchased the bike from us, we are of course your first point of contact and are happy to assist you in processing your warranty claims.
However, some component manufacturers also offer direct service for you as an end customer. This has the advantage that the defective component can be sent directly to the manufacturer without detours. This saves you about 1.5 to 2 weeks of shipping time.
For example, Shimano also offers warranty processing through local dealers.
Important! In warranty cases, we are always bound by the decision of the component manufacturers! We cannot cover replacement part costs/workshop costs/shipping costs or customs costs, etc. without prior cost approval!
The process may differ for non-EU countries. If you are unsure, please contact us beforehand.
How exactly does a complaint process work?
Scenario 1: Processing through Propain.
You have a defect in your frame or a component and would like to process it through Propain. Please use the Customer Service form for this purpose. We will then send you return documentation.
Depending on the defect, a single component or an entire bike can be sent in.
Scenario 2: Processing directly through the manufacturer.
Some manufacturers like Fox or Formula offer direct service for customers. Simply follow the links from the list below. You will be redirected to the manufacturer's website, where the exact procedure will be explained to you.
Scenario 3: Processing by a local workshop or a Propain Service Partner.
Most component manufacturers also work with local specialty shops. A local workshop can therefore also submit warranty cases to the manufacturers. It is best to contact the bike shop beforehand and inquire whether they can send the component for you. If there are any fees associated with processing the warranty claim, please contact us in advance.
X-Fusion
What should I do?
If there is a problem with an installed X-Fusion component on your bike, you can quickly and easily process the complaint directly through the official German service partner Lemon Shoxs. This speeds up processing and usually gets your bike back on the trail much faster.
For the report, you only need your PROPAIN invoice. For leasing bikes, the takeover confirmation is sufficient.
Contact Lemon Shoxs
Homepage: lemonshox | Refresh your Shox.
Phone: +49 911 27460066
E-Mail: mail@lemonshox.com)
Service form: Form | lemonshox
If you have any further questions or need assistance, you can always contact us through our contact form. We are happy to help.
Bike Yoke
With Bike Yoke, warranty processing is possible directly through Bike Yoke or the respective distributor. Simply fill out the contact form on their website.
SERVICE FORM BIKEYOKE - Here you can submit a warranty claim
Service & Support Bike Yoke - Here you can find technical information
DeleteCrankbrothers
With Crankbrothers, warranty processing is possible directly through Crankbrothers or the respective distributor. Simply fill out the contact form on their website. The distributor in Germany is Cosmic Sports
Contact form - Here you can submit a warranty claim
Self Service - Here you can find technical information
DeleteDT Swiss
With DT Swiss, warranty processing is possible directly through DT Swiss or the respective distributor. Simply fill out the contact form on their website. The distributor in Germany is Cosmic Sports
Contact form - Here you can submit a warranty claim
Self Service - Here you can find technical information
DeleteFormula
With Formula, warranty processing is possible directly through Formula or the respective distributor. Simply fill out the contact form on their website. The distributor in Germany is Cosmic Sports.
Warranty & Service Partner - Here you can submit a warranty claim
Self Service - Here you can find technical information
DeleteFox
The warranty processing is done directly through Fox or the respective official distributor.
In Germany, Cosmic Sports is the official and sole contact.
In the first year, warranty claims must be processed through Cosmic Sports. If the fork or shock is opened by an unauthorized third party, the warranty claim is void.
The Fox dealer certificate confirms that a dealer is trained for Fox suspension systems. However, it does not authorize them to process warranty claims on behalf of Fox.
For customers from Germany:
Warranty & Service - Here you can submit a warranty claim from Germany
For customers outside Germany:
Warranty & Service Partner - Here you can find the contacts of the distributors if you do not live in Germany.
Technical information:
Self Service - Here you can find technical information
DeleteMagura
With Magura, the warranty processing must always be done through Propain or a local specialist dealer. Simply contact our Customer Service
Self Service - Here you can find technical information and tutorials
DeleteNEWMEN
With Newmen, warranty processing is possible directly through Newmen or the respective distributor. Simply fill out the contact form on their website.
Service Form Newmen - Here you can submit a warranty claim
Self Service - Here you can find technical information
DeleteÖhlins
With Öhlins, warranty processing is possible directly through Öhlins or the respective distributor. In Germany, MRC handles the service. Simply fill out the contact form on their website.
Contact form - Here you can submit a warranty claim
Self Service - Here you can find technical information
DeleteShimano Steps
With Shimano, warranty processing must always be done through Propain or a local specialist dealer. Simply contact our Customer Service
Self Service - Here you can find technical information
Shimano Dealer Search - Here you can find the dealer search
DeleteSixpack Racing
With Sixpack, warranty processing is possible directly through Sixpack or the respective distributor. Simply fill out the contact form on their website. If you have problems with Sixpack Kamikaze saddles and thru-axles, please contact our Customer Service.
Warranty - Here you can submit a warranty claim
Self Service - Here you can find technical information
DeleteSRAM / Rock Shox
With Sram/Rock Shox, warranty processing must always be done through Propain or a local specialist dealer. Simply contact our Customer Service
Self Service - - Here you can find technical information
Delete