General

How do service and maintenance work for leasing bikes?

Service, maintenance, and insurance are not managed by Propain, but by the respective leasing provider.

This means:

• Services depend on the individual contract
• Processing is done through the leasing partner
• there is often a defined network of partner workshops

Is there a fixed workshop commitment from Propain?

No.

• Propain does not dictate any workshop. Only the specifications of the leasing provider are relevant.

Where can I have my bike serviced or repaired?

This depends on the leasing provider:

• either free choice of workshop
• or use of a partner network

You can find the exact specifications in your leasing contract.

Who is my contact person for service or damage?

In general:

• contractual issues → leasing provider
• technical questions about the bike → Propain Customer Service

Leasing providers overview on the topic of service

JobRad

• Service, insurance, and maintenance are organized directly through JobRad.
• Services depend on the employer contract
• usually flexible workshop choice or partner network
• no workshop requirements from Propain

BusinessBike

• BusinessBike works with its own partner workshops and individual contract models.
• Service offerings are contractually regulated
• Processing is done through BusinessBike
• no fixed workshop commitment from Propain

Deutsche Dienstrad

• Services depend on the respective employer contract.
• Maintenance and repair usually through partner workshops
• Service scope depends on the selected package
• no specifications from Propain

Bikeleasing

• Bikeleasing offers its own service and insurance packages.
• Partner workshops depending on the region
• Services depend on the contract
• free choice of workshop only if contractually provided

Lease a Bike

• Service and insurance are managed directly through the leasing contract.
• Services vary depending on the employer model
• Workshop regulations are contractually defined
• no specifications from Propain

mein-dienstrad.de

• Service and maintenance are carried out through the provider's partner network.
• Scope of services depends on the contract
• Processing is done directly through the leasing provider
• no workshop commitment from Propain

Company Bike

• Company Bike works with fixed service and workshop partners.
• Repairs and maintenance through the partner network
• Services depend on the leasing model
• no additional requirements from Propain

Eurorad

• Eurorad offers different service and insurance benefits depending on the model.
• Maintenance usually through partner workshops
• Scope of services depends on the contract
• no workshop commitment from Propain

Frequently Asked Questions

Can I choose any workshop freely?

• Not always.
• This depends on the leasing contract. Some providers allow free choice, while others work with fixed partners.

What happens in the event of damage?

The process is managed by the leasing provider:

• Report damage
• Approval by leasing provider
• Repair through defined workshop

Who covers the costs for maintenance and repair?

This depends on the booked service package.

Possible scenarios include:

• fully covered maintenance
• partial cost coverage
• pure insurance without service

Can I contact Propain directly for problems?

Yes, for technical questions about the bike at any time.

However, for contractual issues (leasing, insurance, approvals), the leasing provider is always responsible.