What do I need to consider when placing an order?
Company Bike is only available for customers with a German residence. Please check if the accessories you want are eligible for leasing. You can find an overview of leaseable accessories here.
How does the ordering process work?
Configure your dream bike in our webshop and select Company Bike as your payment method. After your order is received, our team will review it, and then we will create an offer for you in the Company Bike portal (Haendleroption). Please also send us the Company Bike QR code at leasing@propain-bikes.com.
My employer has set a specific budget, but the configuration of my bike exceeds this. Is it possible to pay part separately or to purchase a voucher?
No, unfortunately, that is not possible.
How long does it take to receive my offer?
Typically within 1-2 business days.
What happens after I create the offer in the Company Bike portal (Haendleroption)?
Once your offer has been confirmed by your employer and Company Bike, we will receive the leasing approval from Company Bike. We will then send you an email confirmation of the leasing approval and inform you of the expected shipping date.
Can I make changes after placing the order?
Changes are only possible if they are value-neutral. For changes that would result in a change of the purchase price, you will need to cancel your current order and place a new one, as we will then need to initiate a new process with Company Bike.
How does the QR code work with Company Bike?
To create the offer in the Company Bike portal, we need the QR code from you. You should receive this in an email from Company Bike after your employer has registered you in the portal. Please send us the QR code after completing the order at leasing@propain-bikes.com.
How does the handover work?
As with the offer creation, there is also a QR code for the handover. After the production of your dream bike, we will inform Company Bike that your bike is ready for shipping. You will then receive the handover QR code via email. Please send this to us at leasing@propain-bikes.com.
If you come to pick up your bike from us in Vogt, please bring the handover QR code with you.
By entering the code in the Company Bike portal, the handover is confirmed, and the leasing can be activated.
Please note that without the handover of the bike in the portal, there is no insurance coverage.
Here you can access the Haendleroption website of Company Bike